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UniChem implementation of Pfizer Direct to Pharmacy distribution model
26 March 2007As Pfizer’s Direct to Pharmacy (DTP) model enters its fourth week, UniChem is delighted to report that over 97% of the dispensing market has now signed up to order and receive Pfizer prescription medicines through UniChem.
UniChem is also pleased to report excellent service levels on Pfizer prescription medicines, in excess of 99%.
David Griffiths, Operations Director comments: “We are delighted with the progress made so far. In preparation for the launch, we up-scaled our operation to enable us to serve 9,500 new customers. A significant amount of hard work has been put in by employees across the business to ensure that we can maintain this excellent level of service as the demand for Pfizer medicines under DTP increases.
“We continue to resolve a small number of specific customer issues at a local level and to monitor the arrangements in order to make additional improvements wherever possible. We have already started to receive some very positive feedback from customers regarding the service we are providing and we remain absolutely committed to demonstrating our capabilities under these new arrangements.”
